Cantaloupe Go Platform FAQs

You can reboot your kiosk via the following methods:   

Use the Kiosk Remote Support on the legacy Three Square Market portal. 

  1. Once you login, navigate to the Store dropdown and select Kiosk Remote Support.
  2. Select your store from the Select a Store dropdown menu, choose the kiosk you need to reboot, then press the Restart Kiosk button. 
  3. Unplug the kiosk, then plug it back in.
  4. Flip the switch found on the backside of the kiosk off.  

Call our customer service team at 715.386.2233 to request a remote reboot.  

You have multiple ways to monitor your market.   

Each kiosk is equipped with a built-in camera that allows operators to visually monitor the market surroundings. Additionally, operators can monitor the market by inventory tracking within the Cantaloupe Go dashboard. To do this:  

  1. Login to your Three Square Market dashboard.  
  2. Navigate over to Store on the side menu and select Store Inventory. 
  3. Select a store from the dropdown menu. It will generate a real-time update of the inventory levels and transactions occurring within the kiosk.  

To request a new store, you’ll need to do the following:  

  1. Login to your Cantaloupe Go dashboard.  
  2. Click on the notification bell icon on the top right of the screen.
  3. Click on the New Store Request link to fill out the form with information about your new market location.  

Once you’ve submitted the form, a Customer Success Manager will review the new store request and reach out to you once approved about the next steps.  

If you do not have a bill dispenser, you can configure the kiosk to accept cash payments through forced login — which will require a customer to login to their account before they can insert bills into the kiosk’s bill acceptor.   

If you do not have forced login set up, the kiosk will prompt the customer to enter an email to claim their change. You can then provide change by following these steps:  

  1. Login to your legacy Three Square Market portal.  
  2. Navigate to the Accounting dropdown and select Unclaimed Funds. 
  3. Select the customer’s store and run the date of purchase.
  4. Select the unclaimed funds, then select the customer’s email to assign them those funds. The customer can then claim their change.  

Once you login to the legacy Three Square Market portal, navigate to the Store dropdown and select Kiosk Remote Support. Once you select your store from the dropdown, you will see all the information regarding your kiosk, including status (online or offline), an image of your screen, and more. 

Within the kiosk screen you can customize the colors, as well as the background image on the home screen. To do this:  

  1. Login to your Cantaloupe Go dashboard.  
  2. Navigate over to Store on the side menu and select Store Settings. 
  3. Select a store from the dropdown menu, then select Kiosk. 
  4. Make any changes to the kiosk settings, including screen colors, and click the Save button.  

To set up incentives for your markets:  

  1. Login to your Cantaloupe Go dashboard.  
  2. Navigate to Incentives on the side menu. 
  3. Choose Coupon or Voucher. 
  4. Click Add Coupon or Create Voucher.  

You can refund a customer through their system account balance or via check, Venmo, cash, or any other form of payment. 

To send a receipt to a customer who requests one:  

  1. Login to your Cantaloupe Go dashboard. 
  2. Navigate to Reports on the side menu and select Transactions. Find the date, time, and item purchased. 
  3. Choose to either email or print the receipt of purchase.  

To pay out a customer’s account balance:  

  1. Login to your Cantaloupe Go dashboard. 
  2. Navigate to Reports on the side menu and select User Report. 
  3. Find the email associated with the customer’s account.
  4. Send the consumer a refund through check, Venmo, cash, or any other form of payment.  

This message is very common and can mean several things. When you encounter this message on your kiosk screen, call our Customer Service team at 715.386.2233 so they can remotely troubleshoot the problem with your kiosk. Usually, all it requires is a five– to ten-minute update.