CHEQ Digest Release Notes

APEX Food Locker Integration

Enabling our partners to give their customers a premium pickup experience, while reducing labor costs, eliminating wasted steps, and increasing throughput — without increasing efforts.

Voids and Comps

Servers are now able to issue Voids and Comps on Handhelds only, beyond refunds. Available for normal flow and open tab. Partners can keep track of the reasons to further evaluate operations and performance.

By default it is enabled for all partners, but can be disabled if not needed.

Reporting:

• Void – Quantity is reduced as item doesn’t go out

• Comp – Quantity stays the same as item goes out

Printers:

Cloud printer kitchen receipts (automatic printing) & HH kitchen receipts (based on print settings).

• If a few items are voided, then it will show all items with revised quantities and ‘Updated’ at the bottom
• If all items are voided, then it will show all items with revised quantities ‘0’ and ‘Updated-full void’ at bottom
• For comp, it won’t be printed automatically as kitchen still has to prepare the same quantities

Open Tab:

• Subtotal itself will get updated along with tax, Service Fee, Convenience Fee
• We don’t need to track the old values as customer is not charged until the tab is closed. Hence, void/comp line items will not appear in the amount summary as nothing is to be subtracted
• If entire order is voided or comped, then Refund will be disabled in PWA
• If an in-progress open tab order is refunded through PWA, then void/comp button will be disabled on HH
• Once the tab is closed, then user can only process refunds. Void/comp button will not be available

Handheld Remote Login

Remotely login or logout of multiple Handheld devices through PWA. This feature will save partners time during live events or before the next event if they need to switch devices to different revenue centers.

• Step 1: Make sure the device(s) are powered on and connected to wifi
• Step 2: Login to PWA and click on the devices tab. Enter the ADMIN pin to gain access
• Step 3: Find a Handheld device by filtering the data by revenue center or searching by “device name” or “device serial number”. In the near future, able to search by “device label.”
• Step 4: Select the device(s) you want to either login or logout of a revenue center. If logging in, search for the revenue center you want to login the device(s) to
• Step 5: Confirm the action

Menu Board Display

Within the Menus tab in PWA, we have added a Menu board display checkbox for each menu item. This feature will indicate which items should be displayed on Menu Boards.

Note:

• By default this is off for all partners; will be activated upon request
• Even if the menu item is inactive, you can still select/unselect the menu board checkbox
• Menu API updated with a new field – “menu_item_board_enabled”; True – Enabled & False – Disabled

Void & Comp in Reports (New!)

Added 2 new columns in the Sales and Payment type reports to reflect the void and comp amount. The Menu items and Category sales report will also reflect the void comp columns in the near future.

New payment Status – Capture Failure

If payment status is ‘Pending Retry’ and we have tried unsuccessfully to capture the funds over a period of 14-28 days, CHEQ will change the payment status on reports to ‘Capture Failure’ and stop trying.

Payment Type filter

Added a Payment Type filter to the Sales Dashboard, Sales, and Tips by Device reports to show card type (visa, mc, etc.). You can use this “Cash” filter to see cash-only transactions.

Menu Items + Variations Report

Created different versions of the Menu Items + Variations report including Summary by RC and Summary by RC Group. Also added the Reporting Category column to all versions.

CHEQ was featured within the Cantaloupe booth at the NAMA 2024 and NRA Shows, showcasing how we are transforming the way guests shop, order, and pay at venues and stadiums. Our team demo’d our products to various prospects and met amazing people along the way!

The NAMA Show 2024 was a hotbed of innovation, with self-service technologies and smart solutions taking the spotlight. As the industry faces various operational challenges, the importance of technology to boost operational efficiency and improve guest experiences has never been more evident.

The National Restaurant Show is the world’s most influential showcase of foodservice innovation and actionable solutions for streamlining service, payments, and more. Hospitality is constantly evolving, fueled by innovation and new technologies, which are key to keeping ahead of ever-changing guest expectations.

Learn how self-service tech is increasing spend and improving fan engagement from Jake Stone, CRO at CHEQ by Cantaloupe.

Listen to the Podcast: Payments in Stadiums, Entertainment Venues & Festivals with Jake Stone, CRO of Cheq by Cantaloupe | Episode 320 – Leaders in Payments Podcast