Business Management

The Business Benefits of Embracing Accessibility

July 2, 2024 | By Cantaloupe, Inc.

The Business Benefits of Embracing Accessibility

The integration of accessible technology in micro markets significantly enhances the shopping experience for customers with disabilities. Features like voice prompts and easy-to-navigate touchscreens allow customers to explore products, make selections, and complete transactions independently. This not only improves the efficiency of the shopping experience but also enhances customer satisfaction by promoting autonomy.

Enhancing consumer independence

The integration of accessible technology in micro markets significantly enhances the shopping experience for customers with disabilities. Features like voice prompts and easy-to-navigate touchscreens allow customers to explore products, make selections, and complete transactions independently. This not only improves the efficiency of the shopping experience but also enhances customer satisfaction by promoting autonomy.

Accessible kiosk technology

Cantaloupe’s self-service kiosks are designed with accessibility at their core. This guarantees that all users, regardless of ability, can use them with ease.

Our entire kiosk lineup includes baseline accessibility features:

  • Biometric and Barcode Scanners: These tools simplify the user identification and product selection processes, making transactions smoother and faster. 
  • Audio Assistance: Integrated audio features guide users through the transaction process, which is especially helpful for visually impaired customers.

The Go Max kiosk, a standout in our lineup, is specifically engineered with several features to aid users with disabilities:

  • Large Touchscreen: The 43” display provides ample space for large icons and text, allowing for easy interaction. And navigation
  • Americans with Disabilities Act (ADA) Height Compliance: The kiosk is designed to be accessible for wheelchair users, making sure that all physical components are within reach.
  • Headphone Jack: This allows users to listen to audio prompts privately, accommodating those with hearing impairments or those who prefer discrete assistance.

By incorporating these features, the Go Max kiosk promotes an inclusive environment where all customers feel valued and supported.

With accessible kiosks, micro market operators can make sure that their facilities are available to everyone. This strategic focus on accessibility can lead to increased foot traffic and higher sales. Through continuous innovation and a focus on accessibility, Cantaloupe’s technology is helping operators reach a broader customer base and increase revenue potential.

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Author

Cantaloupe, Inc.

Cantaloupe, Inc. is a digital payments and software services company that provides end-to-end technology solutions for the self-service economy.

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