Whitelisting

Your email providers do the best they can to keep spam out, but sometimes they mistakenly catch good mail along with it. So we ask that you add us to your trusted list of senders, contacts, or address book, which is also known as “whitelisting.”

AOL Mail
AT&T Yahoo Mail
Bell Canada
BT Mail
Charter
Comcast
Cox
Dreamhost
Earthlink
GoDaddy
Gmail
iCloud
iiNet
Mail.com
Outlook.com
Outlook 2007
Outlook for iOS
PenTeleData
The Phone Co-Op
Private Email by Namecheap
ProtonMail
SBC Globalmail
Shaw
Spectrum
Telus
Thunderbird
Xfinity
Yahoo

AOL Mail

  1. From Aol Mail, select Contacts
  2. Select the New Contact icon
  3. Enter the contact’s information, especially the email address of the sender in the Email 1 field
  4. Select Add Contact
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AT&T Yahoo Mail

  1. From Yahoo Mail, select the Contacts icon
  2. Select Add a new contact
  3. Enter the sender’s information, especially the sender email address
  4. Select Save

Unmark email as spam

From a mobile browser

  1. Go to Yahoo Mail in your mobile device’s web browser.
  2. Tap the Sidebar menu icon
  3. Tap the Spam folder
  4. Select the desired email from the sender
  5. Tap the Move icon
  6. Tap Inbox

From a computer

  1. Go to Yahoo Mail on your computer’s web browser
  2. Select the Spam folder
    If you don’t see the “Spam” folder, select More below the “Sent” folder.
  3. Open the desired email from the sender
  4. Select Not Spam at the top of the page
    The email will return to your Inbox.

Unblock an email address

  1. Select the Settings icon
  2. Select More Settings
  3. Select Security and Privacy
  4. Hover over from an email address, then select the Delete icon
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Bell Canada

Add sender to safe sender list

  1. Log in to Bell Email
  2. From your Inbox, select Options (top-right corner), then select More Options
  3. Under the Preventing junk email header, select Safe and blocked senders
  4. Select Safe Senders
  5. In the Sender or domain to mark as safe field, enter the sender email address and then select Add to list when you are finished
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BT Mail

Mark an email as not spam

  1. Sign in to your BT Mail account
  2. On the left side, select the Spam folder
  3. Select the desired message
  4. Select the Not Spam button at the top

Removing an email address from your blocked senders list

  1. Sign in to your BT Mail account from a computer
  2. From the Settings tab, select the Blocked senders folder
  3. Look for the email address you want to remove and if you find it, select it in the list
  4. Select Delete
  5. Select Save

Adding an email address to the safe senders list

  1. Sign in to your BT Mail account from a desktop/laptop computer
  2. From the Settings tab, select the Safe senders folder
  3. Select on the Add button
  4. Enter the email address of the sender in the field
  5. Select Save
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Charter Mail

Add email to safe sender list

  1. Sign in to your Spectrum (Charter) Email account
  2. Select the Settings tab (top)
  3. Select Filters & Blocked Senders from the left navigation
  4. Under the Safe Senders header, enter the sender’s email address in the box under Email Address or Domain
  5. Enter the sender’s email address
  6. Select the Add button

Mark email as not spam

  1. Sign into your Spectrum web mail account from a computer
  2. Select the Spam folder from the left navigation
  3. Select the box next to the email(s) you wish to mark
  4. Choose the Mark As button at top and then select Not Spam
  5. Answer Yes to the confirmation prompt

The message will be moved to your inbox. Note: Only email that has been read can be flagged.

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Comcast/Xfinity

Mark messages as Not Spam

  1. Sign into your Comcast / Xfinity Email account from a computer
  2. Select Email
  3. Select the Spam folder
  4. Find and select the desired message
  5. From the toolbar at the top, select the Not Spam button

Create email filters

  1. Sign into your Comcast / Xfinity Email account from a computer
  2. In Xfinity Connect, select the Gear icon on the top-right of the navigation bar and then select Settings.
  3. Select Filter Rules on the left
  4. Select the Add new rule button
  5. Enter a name for the filter in the Rule name field (this can be anything you want)
  6. Under Conditions, select Add condition
  7. Choose sender/from.
  8. Choose Is exactly if you know the one exact email address you want to add, or select Contains if you know just part of the email address (e.g. just the domain.com part)
  9. In the text field, enter the email address (if you selected “is exactly”) or part of the email address (if you selected “contains”)
  10. Under Actions, select Add action, and then select Move to folder
  11. Select Inbox as the folder
  12. Select Save
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Cox

Mark legitimate email as Not Spam

  1. Sign into your Cox Webmail account on a computer
  2. Select the WebMail Inbox
  3. Select your Spam folder
  4. Find and select the desired message
  5. Select the Not Spam button. If you don’t see a not spam button, select the menu in the email message (three dot/line menu), then select not spam.

Add sender to Exceptions List

  1. Sign in to your Cox Webmail account on a computer
  2. Go to the WebMail Inbox
  3. Select Preferences
  4. Under General Email Preferences, select Blocked Senders
  5. Enter the sender or domain you want to allow in the Exceptions List.
  6. Select Add
  7. Select Save

Send spam to your inbox

  1. Sign in to your Cox Webmail account on a computer
  2. Select the gear ⚙ icon in the top right, then Settings
  3. On the left, select Inbox (if not already expanded) then select Spam settings
  4. Select the Mark as Spam and deliver to Inbox option
  5. Select Save
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Dreamhost

Add an email address to the allow list

  1. Log in at https://mailboxes.dreamhost.com/
  2. Under the Spam heading, select setting
  3. Under Add to Custom Allow/Block Lists enter the sender’s email address in the email address field.
  4. Ensure the Action is set to Always allow, then select the Add button
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GoDaddy

Set up allowed sender

  1. Log in to GoDaddy Workspace Webmail
  2. From the Settings menu, select Message Filters
  3. Select Allowed List
  4. Click Add New, enter the sender email address and then OK when you are finished

Modify spam filters

  1. Log in to GoDaddy Workspace Webmail
  2. From the Settings menu, select Spam Settings
  3. From the Spam filtering section, select one of the following:Turn off filtering – No action applies to suspected spam. It delivers to your Inbox.
  4. Mark subject with [SPAM] – Suspected spam delivers to your Inbox with [SPAM] in the subject line.
  5. Select OK
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Gmail

Add a Gmail Contact

On a computer (web site)

  1. On your computer, go to contacts.google.com
  2. At the top left corner, select Create contact
  3. Enter the contact’s information, including the sender email address
  4. Select Save in the bottom right corner

On an Android smartphone/tablet (mobile app)

  1. On your Android phone or tablet, open the Contacts app
  2. At the bottom right, tap Add
  3. Enter the contact’s name and email address
  4. Make sure you save the contact to the correct account. Next to your email account, tap the Down arrow and then select the account that will receive the email messages you’re whitelisting.
  5. When you’re finished, tap Save

Create a filter rule to keep desired email out of spam

  1. Open the Gmail website from your computer
  2. In the search box at the top, select the Down arrow
  3. In the From field, enter the sender email address
  4. At the bottom of the search window, click Create filter
  5. Select Never send it to Spam
  6. Click Create filter

Mark an email as Not Spam

  1. On your computer, open the Gmail website
  2. On the left, select Spam
    If you don’t see Spam, select More then find Spam
  3. Open the desired email message
  4. At the top of the page, select Not spam
    The message will be moved to your inbox
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iCloud

Add an iCloud Contact

  1. In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact
  2. Enter information for the new contact, especially the contact’s sending email address.
  3. Select Done

Mark email as not junk

On your iPhone, iPad, or iPod touch with iOS 7 or later

  1. Open the Mail app
  2. Open the message in the Junk folder
  3. Tap the folder icon at the bottom
  4. Tap Inbox to move the message

On your Mac

  1. Open the Mail app
  2. Select the desired message
  3. Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar

At iCloud.com

  1. In Mail on iCloud.com, click the Junk folder in the sidebar.
    (If you don’t see the sidebar, see Show or hide the sidebar in Mail on iCloud.com)
  2. Select the message
  3. Select Not Junk in the notification bar at the top of the message window or drag the message to the Inbox in the sidebar
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iiNet Webmail

Move desired messages out of spam

  1. Log in to your iiNet Webmail account
  2. Select Email
  3. Select the Spam folder from the left column
  4. Find the desired message, then click and drag the message to the Inbox folder at the top of the left column

Add the sender to your contacts

From a desktop/laptop computer

  1. Log in to your iiNet Webmail account
  2. Select Email
  3. Select the New button, then select New Contact from the drop-down menu
  4. Enter the sender’s information in each field as desired; at minimum, you’ll need to enter a First Name and an Email Address
  5. Select the Save Contact

From a mobile device

  1. Log in to your iiNet Webmail account
  2. From your email Inbox, select the Home button at the top
  3. Select the Contacts icon at the bottom left
  4. Your contacts are sorted into groups. Select Personal if you don’t have some other group you want to use.
  5. Select the New contact icon at the bottom right
  6. Enter the sender’s information in each field as desired; at minimum, you’ll need to enter a First Name and an Email Address.
  7. Select the Save button at the top right
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Mail.com

Mark message as not spam

  1. Log in to your Mail.com email account from a desktop/laptop computer
  2. Select E-mail from the top navigation
  3. Select Spam from the left menu
    If Spam isn’t visible, select Display additional folders first
  4. Find and open the desired email
  5. Select the Not spam button at the top

Add a sender to the white list

  1. Log in to your Mail.com email account from a desktop/laptop computer
  2. Select E-mail from the top navigation
  3. Select Settings
  4. From the left-side navigation menu, under Security, select Whitelist
  5. In the E-mail/domain field, enter the email address of the sender you want to white list
  6. Select Save
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Outlook.com (Office 365, Live Mail)

Add a sender to the Online (web) version of Outlook

  1. Sign into your Outlook.com account from a computer
  2. Select the Settings icon (gear icon) at the top-right corner
  3. Select View all Outlook settings
  4. Select Mail
  5. Select Junk email
  6. Under the Safe senders and domains header, select Add
  7. Enter the sender email address then press the [Enter] key on your keyboard
  8. Select the Save that appears in the bottom-right corner

Check blocked senders and safe senders list

  1. Sign into your Outlook.com email account
  2. Select the Settings icon (gear icon) at the top-right corner
  3. Select View all Outlook settings at the bottom
  4. Select Mail, and then select Junk email
  5. If you see the sender’s email address listed under the Blocked senders and domains header, select Remove button (trash can) next to it to remove it from the list

Mark a message as “not junk”

  1. Sign in to your Outlook.com (Live) account
  2. Select the Junk Email folder and look for the missing email
  3. Right-click the desired email and then select Mark as not junk. The message will automatically be moved to your inbox.
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Outlook 2007 (Windows and Mac)

To mark a message as Not Junk

  1. Open Outlook 2007 and select the Junk E-mail
  2. Find and select the email message you want to move
  3. Select Actions > Junk E-mail > Mark as Not Junk
    Alternatively, you can right-click on the desired message and then click Junk > Mark as Not Junk.
  4. In the Mark as Not Junk dialog box, if you want to always trust messages from that sender select the Always trust e-mail from… option.
  5. Select OK

Add an email address to safe sender list

  1. Open Outlook 2007
  2. Select the Tools menu then choose Options
  3. Select the Preferences tab then select Junk Email button. The Junk E-Mail Options dialog box appears.
  4. Select the Safe Senders tab
  5. Select the Add button and enter the email address you want to add to the list
  6. Select OK to confirm the changes and select OK again to close the dialog box.
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Outlook for iOS

Add an address to safe senders

  1. Sign in to your Outlook account on the web
  2. Select the Settings button at the top
  3. Select Mail under Your app settings
  4. Select Mail to expand that list
  5. Select Accounts to expand that list
  6. Under Accounts, select Block or allow
  7. Under Safe senders and recipients, enter an the sender’s email address or domain (e.g. sender@domain.com), and then select the add button (+).
  8. Select Save at the top
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PenTeleData Webmail

Mark a message as not junk

  1. Login to PenTeleData Webmail from a computer
  2. Go to your Junk folder
  3. Find and select the desired message
  4. Select the Not Junk button at the top

Add an email address to the allowed list

  1. Login to PenTeleData Webmail from a computer
  2. Select Preferences from the top navigation menu
  3. Select Mail from the left navigation menu
  4. Scroll down to the Spam Mail Options section
  5. Under Allow messages from enter the sender’s email address or domain and select the Add button
  6. Select the Save button
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The Phone Co-Op Webmail

Add an email address to the trusted senders list

  1. Sign into your Phone Coop webmail account on the web
  2. Select the Settings icon ⚙️found in the top-right
    On mobile, select your profile icon first, then Settings
  3. Select Security
  4. Under the Mail heading, in the box under Always trust mails from the following senders, enter the email addresses of the sender(s) and/or domains you want to treat as trustedWhen entering multiple addresses or domain names, separate the entries with a comma.
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Private Email by Namecheap

Add an email address to the trusted senders list

  1. Sign into your Private Email account on the web
  2. Select the Settings icon ⚙️found in the top-right
    On mobile, select your profile icon first, then Settings
  3. Select Security
  4. Under the Mail heading, in the box under Always trust mails from the following senders, enter the email addresses of the sender(s) and/or domains you want to treat as trusted
    When entering multiple addresses or domain names, separate the entries with a comma.
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ProtonMail

Using the Allow List

The ProtonMail Allow List (also known as a “white list” or “safe sender list”) ensures messages from the senders you specify are always sent you inbox. Any email address in your contact list is automatically included in the Allow List, but if you don’t want to add a certain sender to your contact, you can simply add the sender’s email address to your Allow List instead for the same effect.

To access the Filter options you need to go to Settings and then Filters:

There are two ways to add an email address to your Allow List: 1) manually moving a message to the inbox, and 2) adding the email address to the list directly.

Move to inbox

You can easily add email addresses to the Allow List finding the desired message in your Spam folder, selecting the message, then choosing the Move to inbox option on that message. This will move the message you selected to your inbox and add the sender’s email address to your Allow List at the same time but you need to receive a message from the sender that went to spam before you can use this method. If you have the email address of a sender you want to white list before their messages end up in spam, use the next method to add the address first.

Add an address manually

  1. Sign in to your ProtonMail account on a computer
  2. Select Settings found at the top of the window
  3. Select the Filters tab
  4. Select ADD NEW FILTER under the Allow List section.
  5. Enter the email address of the sender
  6. Select the SAVE button
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SBC Globalmail

Add a Yahoo Contact

  1. From Yahoo Mail, select the Contacts icon
  2. Select Add a new contact
  3. Enter the sender’s information, especially the sender email address
  4. Select Save

Unmark email as spam

From a mobile browser

  1. Go to Yahoo Mail in your mobile device’s web browser.
  2. Tap the Sidebar menu icon
  3. Tap the Spam folder
  4. Select the desired email from the sender
  5. Tap the Move icon
  6. Tap Inbox

From a computer

  1. Go to Yahoo Mail on your computer’s web browser
  2. Select the Spam folder
    If you don’t see the “Spam” folder, select More below the “Sent” folder.
  3. Open the desired email from the sender
  4. Select Not Spam at the top of the page
    The email will return to your Inbox.

Unblock an email address

  1. Select the Settings icon
  2. Select More Settings
  3. Select Security and Privacy
  4. Hover over from an email address, then select the Delete icon
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Shaw Webmail

Add to Trusted Addresses

  1. Go to Shaw Webmail in your web browser
  2. Select Preferences in the toolbar at the top of your Inbox
  3. Select Trusted Addresses from the menu on the left side of the screen
  4. In the first field that appears under Trusted Addresses / Domains enter the email address or domain you want to add
  5. Select Add
  6. Select Save

Create a filter

  1. Go to Shaw Webmail in your web browser
  2. Log in using your Shaw email address and password
  3. Select Preferences and then Filters
  4. Select Incoming Message Filters
  5. Select Create Filter. The Add Filter window will open.
  6. Enter a name for the filter
  7. In the first drop down list, select Any
  8. In the second drop down list, select From
  9. In the middle drop down list, select matches exactly
    (note: if you want to whitelist a whole domain, select contains)
  10. In the blank field to the right, enter the email address of the sender you want to whitelist
  11. If you have more than one email address to whitelist, select the + button and go back to step #8.
  12. Under the Perform the following actions heading, select Keep in inbox
  13. Select OK

Change spam filter setting

  1. Go to Shaw Webmail in your web browser
  2. Log in using your Shaw email and password
  3. Select Preferences in the toolbar at the top of your Inbox
  4. Select Spam from the menu on the left side of the screen
  5. Choose this setting to have suspected spam left in your inbox:
    – Label messages as spam and leaving them in your inbox
  6. Select Save
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Spectrum (Charter Email)

Add email to safe sender list

  1. Sign in to your Spectrum (Charter) Email account
  2. Select the Settings tab (top)
  3. Select Filters & Blocked Senders from the left navigation
  4. Under the Safe Senders header, enter the sender’s email address in the box under Email Address or Domain
  5. Enter the sender’s email address
  6. Select the Add button

Mark email as not spam

  1. Sign into your Spectrum web mail account from a computer
  2. Select the Spam folder from the left navigation
  3. Select the box next to the email(s) you wish to mark
  4. Choose the Mark As button at top and then select Not Spam
  5. Answer Yes to the confirmation prompt

The message will be moved to your inbox. Note: Only email that has been read can be flagged.

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Telus Webmail by Google

Add a Gmail Contact

On a computer (web site)

  1. On your computer, go to contacts.google.com
  2. At the top left corner, select Create contact
  3. Enter the contact’s information, including the sender email address
  4. Select Save in the bottom right corner

On an Android smartphone/tablet (mobile app)

  1. On your Android phone or tablet, open the Contacts app
  2. At the bottom right, tap Add
  3. Enter the contact’s name and email address
  4. Make sure you save the contact to the correct account. Next to your email account, tap the Down arrow and then select the account that will receive the email messages you’re whitelisting.
  5. When you’re finished, tap Save
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Thunderbird

Configure Junk Settings

  1. Open Mozilla Thunderbird
  2. From the menu, select Tools, then Account Settings
  3. Select Junk Settings from the left navigation
  4. If it’s not already, place a check mark next to “Enable adaptive junk mail controls for this account“
  5. Under “Do not automatically mark mail as junk if the sender is in:” select the address book(s) you want to serve as a white list. Any contacts in that address book will not have their messages marked as junk
  6. Now, you can add a sender’s email address as a contact in your address book to whitelist that sender (instruction on this below)

Add contact to Thunderbird Address Book

To access the Address Book

  • From the top menu, select Tools, then Address Book
  • Select the Address Book icon on the toolbar
  • Press Ctrl+2 on your keyboard

Contacts can be added in several ways: from directly within the address book, from message headers or from the body of any message

Adding contacts from within the Address Book

  • From the top menu, select File, then New > Address Book Card
  • Select the New Card icon on the toolbar
  • Press Ctrl+N on your keyboard

Adding contacts from an email message

If the desired contact address is located in a message header, select the contact and then select Add to Address Book. If the desired contact address is located within the email message text, right-click the contact and select Add to Address Book.

Mark a message as not junk

You can train Thunderbird’s adaptive filter by telling it the messages you consider to be not junk. You’ll need to review the messages in your Junk folder to find the desired message and then mark it as not junk. Messages in junk are deleted regularly, so you should routinely review your junk folder to see if there’s messages there that have been classified incorrectly.

  1. Open Thunderbird
  2. Select the Junk folder
  3. Find the desired message and select it in the list
  4. Select the Not Junk button or press shift+j (uppercase “J”) on your keyboard
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Xfinity (Comcast)

Mark messages as Not Spam

  1. Sign into your Comcast / Xfinity Email account from a computer
  2. Select Email
  3. Select the Spam folder
  4. Find and select the desired message
  5. From the toolbar at the top, select the Not Spam button

Create email filters

  1. Sign into your Comcast / Xfinity Email account from a computer
  2. In Xfinity Connect, select the Gear icon on the top-right of the navigation bar and then select Settings.
  3. Select Filter Rules on the left
  4. Select the Add new rule button
  5. Enter a name for the filter in the Rule name field (this can be anything you want)
  6. Under Conditions, select Add condition
  7. Choose sender/from.
  8. Choose Is exactly if you know the one exact email address you want to add, or select Contains if you know just part of the email address (e.g. just the domain.com part)
  9. In the text field, enter the email address (if you selected “is exactly”) or part of the email address (if you selected “contains”)
  10. Under Actions, select Add action, and then select Move to folder
  11. Select Inbox as the folder
  12. Select Save

Change Spam Filter Preferences

  1. Sign into your Comcast / Xfinity Email account from a computer
  2. In Xfinity Connect, select the Gear icon on the top-right of the navigation bar, then select Settings.
  3. From the next menu on the left, select on Advanced Settings.
  4. Select the Override Security Filters option
  5. Remove the check mark next to Enable Spam filtering
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Yahoo Mail

Add a Yahoo Contact

  1. From Yahoo Mail, select the Contacts icon
  2. Select Add a new contact
  3. Enter the sender’s information, especially the sender email address
  4. Select Save

Unmark email as spam

From a mobile browser

  1. Go to Yahoo Mail in your mobile device’s web browser.
  2. Tap the Sidebar menu icon
  3. Tap the Spam folder
  4. Select the desired email from the sender
  5. Tap the Move icon
  6. Tap Inbox

From a computer

  1. Go to Yahoo Mail on your computer’s web browser
  2. Select the Spam folder
    If you don’t see the “Spam” folder, select More below the “Sent” folder.
  3. Open the desired email from the sender
  4. Select Not Spam at the top of the page
    The email will return to your Inbox.

Unblock an email address

  1. Select the Settings icon
  2. Select More Settings
  3. Select Security and Privacy
  4. Hover over from an email address, then select the Delete icon
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